首页> 外文OA文献 >Pengaruh Kualitas Pelayanan, Citra Merek Dan Harga Tiket Terhadap Keputusan Penggunaan Jasa Po Ramayana Magelang
【2h】

Pengaruh Kualitas Pelayanan, Citra Merek Dan Harga Tiket Terhadap Keputusan Penggunaan Jasa Po Ramayana Magelang

机译:服务质量,品牌形象和门票价格对使用Po Ramayana Magelang服务的决策的影响

摘要

The increased needs of the community road transport services will trigger the growth of transportation business in the form of Company Otobus. The increasing mobility forcing consumers choosing alternative Otobus from various companies. Every companies must win the competition to attract consumer to use its services. This research focus to result that show USAge of the decision in PO Ramayana Magelang obtained from responden.The purpose of this research is to know the influence of service quality, brand image and price of tickets against the decision of the use of PO Ramayana. This research type is explanatory research. Sampling techniques using non-probability sampling with accidental sampling and purposive sampling. As for the total sampleas many as 100 respondents. This program assisted by SPSS 21.0.Based on the descriptive analysis, indicating the variable quality of service are on a good categorization of 54%. Brand iage variable are at good categorization by 48%. Varible price of tickets are at very good categorization of 66% and use of decision are at high categorization of 71%. Multiple corelation coeficient based on obtained values of the corelation that indicates 0,620 is strong correlation. Based on determination of coefficient indicates that the variable service quality, brand image and price of tickets contributed amounted to 38,4% against of the use decision variable.
机译:社区道路运输服务需求的增长将触发Otobus公司形式的运输业务的增长。日益增长的机动性迫使消费者从各种公司中选择替代的Otobus。每个公司都必须赢得竞争,以吸引消费者使用其服务。本研究的重点是从响应者那里获得PO Ramayana Magelang决策的美国程度。本研究的目的是了解服务质量,品牌形象和机票价格对PO Ramayana使用决策的影响。这种研究类型是解释性研究。使用非概率抽样与意外抽样和有目的抽样的抽样技术。样本总数多达100名。该程序在SPSS 21.0的帮助下进行。基于描述性分析,表明可变的服务质量处于54%的良好分类中。品牌形象变量的分类良好,占48%。门票的可变价格在66%的很好分类中,而决定的使用在71%的很高的分类中。基于获得的表明0,620的相关系数值的多重相关系数是强相关性。基于系数的确定,表明所贡献票务的可变服务质量,品牌形象和价格占使用决策变量的38.4%。

著录项

相似文献

  • 外文文献
  • 中文文献
  • 专利

客服邮箱:kefu@zhangqiaokeyan.com

京公网安备:11010802029741号 ICP备案号:京ICP备15016152号-6 六维联合信息科技 (北京) 有限公司©版权所有
  • 客服微信

  • 服务号